Faster Communication and Collaboration
Integrate Skype for Business with your telephone system, CRM or contact centre for faster communication and collaboration.
We can unlock Skype for Business as a remote call control device, a softphone or a call handling tool, delivered from the cloud or installed on premise. Our SIP exchange, netX provides the integration into the PSTN network. This means Skype for Business can deliver inbound and outbound telephone calls via SIP, creating an Enterprise Voice solution.
1. Integrate with your phone system
Makes the status and availability of employees and federated users visible and extends Skype for Business into a video and audio conferencing solution.
2. Integrate with your contact centre
Delivers instant messaging, presence and availability to help your agents collaborate efficiently with the back office.
3. Integrate with your CRM
Enables click-to-dial from the agent screen, call forwarding and database screen pops for fast access to customer data and histories providing agent intelligence.