Driving performance & operational efficiencies across your business teams and customer contact hub

Join our Mitel UC & Contact Centre Technology Briefing in London, 14th September, for the latest updates on integrated communications solutions from Mitel and Britannic!

Many organisations already provide UC tools to their teams and multi-channel communications in the contact centre. But all too often these applications and channels are managed in silos, creating islands of technology that stand in the way of a highly efficient operation. This seminar will explore how you can improve customer service processes by connecting your back office to your contact centre, and your customer service channels with one another.

The session will be complemented by an update on Mitel’s latest product releases and its road map for 2017.

The day will begin with registration, tea/coffee at 9.30am. Presentations start at 10am.

What's On?

Registration

Introduction Jonathan Sharp, Sales & Marketing Director, Britannic Technologies

"The Power of Unified Communications" Lisa Dolphin, UC Specialist, Mitel

"Is Your Network UC-Ready?" Peter Wilson, Pre-Sales Consultant, Britannic Technologies

Mitel Road Map Briefing Mike Marshall, Enterprise Account Manager, Mitel

Coffee and Networking

"Enhancing the Contact Centre with Middleware and Applications" Jonathan Sharp, Sales & Marketing Director, Britannic Technologies

Multimedia Contact Centre Update Andy Trimbee, Contact Centre Specialist, Mitel

Product Demos Mitel Specialists

Lunch, Networking & Individual Consultations

Why attend

This interactive morning session is a great opportunity to learn about the latest UC and contact centre solutions, including MiContact Centre Business R.9 and MiCollab R.8; back office and front office integration; infrastructure requirements and deployment best-practice.

What you'll learn

  • How to deliver greater operational performance in the contact centre through back office systems integration and automated workflows
  • How to deliver blended customer service from the contact centre
  • Harnessing new service channels and revenue streams in the contact centre
  • Mitel product updates & strategic road map

Who should attend

  • IT Directors and Managers
  • Head of Contact Centre
  • Head of Customer Service
  • Head of Digital Strategy
  • Operations Directors

Location:

Mitel City Offices
10th Floor, 155 Bishopsgate
London, EC2M 3YX

Get directions

Finance Director, Grange Hotels

I always find the speakers and content of the highest quality and relevance

This event has now passed.

If you'd like to book a demo, however, or would like to meet us to discuss your Mitel requirements, drop us a line and we'll arrange!

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