We blend deep ICT knowledge with technical expertise and strategic advice to help midsize organisations react faster to dynamic customer behaviour, employee needs and competitive pressure using communications technology.

Contact Centre

Cloud-hosted omnichannel platforms for positive and productive inbound and outbound customer communications.

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Connectivity, network design and managed services that secure your communications infrastructure and improve business performance.

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Unified Comms & Telephony

Fully integrated voice, email, video, conferencing, messaging and real-time communication solutions designed for midsize companies.

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Professional Services

Strategic advice, managed services and hands-on support to guide the digital transformation of your operations.

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of our customers achieve better measurable results

We partner with world leading vendors to deliver your best solution.

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AI, automation and personalisation within contact centres

Britannic Contact Centre Briefing with Mitel

Your essential Mitel Contact Centre Update in one compact morning session!

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Mitel City Offices, London

Our latest insights

The Britannic Round-Up: Winter 2017-18

The Britannic Round-Up: Winter 2017-18

The latest news, previews and developments in communications technology from the Britannic community.

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The Key to Delivering Better Experiences For Everyone eBook

The Key to Delivering Better Experiences For Everyone eBook

The very nature of work has changed and technology is behind it all. Culture and business have evolved separately and merged together. Creating shifts in requirement and expectations from your teams and customers, resulting in a keener focus on the quality of experience and engagement.

Read our new in-depth eBook to discover how to deliver these better experiences throughout your organisation.

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